A white paper reproduced from CRM Magazine, June 2007 edition.

A white paper from Entelegen entitled "The Importance of Process in Effective Selling", authored by Ian Hendry, director and co-founder of Entelegen - 2007. Why are the sales teams of most organisations, which supply the oxygen -- an income stream -- that keeps the business alive, the last part of the company to adopt a process driven approach to ensure repeatable success?

Article from The Sterling Report on the ScoreSIGHT Sales Effectiveness Suite, by Austin Ford Jr., The Podium Group - 2007.

White Paper called "The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness" by Jim Dickie, CSO Insights - also, a copy of his presentation entitled "Enhancing Sales Performance", 2006.

Terms of Use agreement for using RightNow Salesnet, for subscribing end-user customers of Entelegen - 2007.

A document comparing the three core versions of Salesnet, feature for feature - 2006. A full-colour version of the same pages on the Entelegen site. Also comprises part of the Terms of Use agreement.

Details of the Interweave integration option for the popular accounting system with Salesnet, which can be ordered from Entelegen - 2007.

Salesnet Security Stability Scalability White Paper - 2006

Time is money! To make sure the time you spend with RightNow Salesnet translates directly into more money in your pocket, RightNow has developed a series of quick start guides to get you up and selling as quickly as possible - 2006.

Salesnet Email Plugin - with Installation and Use Guide. For linking mail to Microsoft Outlook from Salesnet, 2007.

28/11/2007: Salesnet Email Plugin - with Installation and Use Guide. For linking mail to Microsoft Outlook 2007 only, both on Windows XP and Windows Vista only.

The Salesnet Sync Tool, version 2.1 - with Installation & Use Guide and Recommended Settings Guide, 2007.

Essential guide for setting up the Salesnet Sync Tool correctly - 2006

Help files for Salesnet and Salesnet Offline - 2007.

A printable copy of the help file for Salesnet Wireless, for accessing your Salesnet data through smartphones or PDA - 2007.

Salesnet Implementation Toolkit - 2006. A full guide for planning, configuring and signing off Salesnet implementations. Covers all aspects of configuration of Salesnet from scratch. Used by Entelegen's own Salesnet Professional Services consultancy staff.

White paper advising best practice for backing up your Salesnet data - 2006

Help file and user guide for the Salesnet Record Update Tool - 2006

Salesnet XML Web Services Application Programming Interface documentation, for v4.0 of the WSAPI - 2007. This is for developers wishing to integrate directly with the Salesnet back-end.

06/09/2007: ZIP file containing the Salesnet Offline installation, plus Installation Guide. For Windows XP (and earlier) users only.

06/09/2007: Upgrade files to be used to run Salesnet Offline on Windows Vista, only by those currently experiencing problems. Instructions can be found at http://www.atfreeforum.com/salesnet/viewtopic.php?p=546 .

ZIP file containing the RightNow Salesnet Communications Manager executable file. For those users unable to download from within Salesnet - Feb 2008

Details of the Local Backup Tool for Salesnet from Village Software, which can be ordered from Entelegen - 2007.

Salesnet Local Backup (SLB, for short) is software which maintains an up-to-date copy of your Salesnet data in Microsoft Access, XML or plain text files. You can use the full local copy for backup, reporting or any other purpose you choose. Once set up, SLB runs automatically on your PC. Any changes you make to the information in Salesnet are automatically reflected in the files created by SLB on next backup. Build 338 - January 2008.